Please ensure that you order the right product in order to avoid any unnecessary expense at a later date. If the goods ordered are not what you have received, please inform us by email on the day of delivery sales@trippjeans.com. We would be glad to offer a replacement or refund, whichever you prefer.
At Tripp Jeans we want you to be happy with your purchase. If the product is of incorrect quality, wrong size or has any fault, you can exchange your goods within 3 days of delivery. This is for an exchange or a refund. This is excluding the cost of the original delivery. You must inform us of your intent to return within 3 days of receiving the goods. For returns where the item is unwanted, Tripp Jeans will deduct the cost of the initial delivery to the customer from the refunded amount.
Returns are accepted under condition that the products are returned in their original packaging, in original condition. They must also be in their original inner and outer packaging. Note that this policy does not apply to items that are:
In made-to-order Customised Special order It is very critical to check the instructions and any parts list to ensure that you have all the relevant parts and that you can fit the product in strict accordance with the manufacturer's instructions. We cannot refund products in case the customer provides the wrong size or an error is made on the customer's end. In that case, Tripp Jeans will not be responsible for the damages. We strongly recommend that before order see measurements instructions.
WHAT HAPPENS IF MY ORDER IS DAMAGED ON ARRIVAL?
In the rare event that your order arrives damaged, please contact us by email at support@trippjeans.com within 48 hours of it being delivered to you. We also ask that you email us photos of the damage and the packaging.
Note that if the steps above are not taken, we will not be able to investigate the issue.
Once Tripp Jeans receives the returned item we will refund or exchange it within 48 hours.
Should your product be found to be faulty please email us at support@trippjeans.com with a description of the fault and some photos. Please note that without these details we cannot investigate the issue.
HOW DO I RETURN GOODS?
Email us at support@trippjeans.com One of our customer service team will help with your return.
Tripp Jeans will confirm receipt of the cancellation or return notification, and in the event of a return will issue you with a return number. We will not accept returns unless we are notified and issued a return number. This number should be included with your returns on a separate piece of paper, including your order number and name. This should not be written on the original packaging.
Returns are conditional on the products are returned in perfect condition and packaged in original packaging with all contents, screws, instructions, etc included. That do not meet these conditions will not be refunded. Please return your item with care, to ensure it reaches us without damage.
HOW LONG DO REFUNDS TAKE?
Refunds will be processed within 2 working days of receipt of the item. Tripp Jeans will notify you by email when this process has been completed. Typically, you will see the funds in your account 1 to 2 working days post notification of the refund process being completed.